How it works
| Step | What happens | What you hold |
|---|---|---|
| 1. Enquiry | You send what you have — incomplete is fine. | Reply within one business day. |
| 2. Planning call | Dates, cities, categories, quantities, budget band; whether you need sourcing work or simply a support day. | Clear scope, on the record. |
| 3. Quote & booking | Itemized quote: our fee(s) + pass-through costs. You confirm in writing. | Written scope, price & cancellation terms. |
| 4. Pre-trip | Supplier shortlist, appointments, route & hotel options. | An itinerary you can still edit. |
| 5. In China | Accompanied visits, interpreting, same-evening notes. | Structured records per meeting day. |
| 6. Follow-up | Quote chasing, sample loops, third-party inspection & freight coordination. | Documented progress after you're home. |
Who pays whom
You pay us per the itemized quote. You pay supplier/hotel/freight parties directly unless a different arrangement is agreed in writing. Where a supplier-side fee may exist, it is disclosed up front; see commercial disclosure.